Use our quick tool to track order and faq for all your global shipments. Enter your order number and registered email to view real-time logistics updates instantly. Below we collected the most frequently asked questions about shipping, tax, returns and refunds to solve your shopping doubts quickly.
Tracking number will be sent to your mailbox once we dispatch your goods.
- Tracking data usually updates 24–48 hours after shipment
- If no new update over 7 days, please contact our customer service for help
- If tracking shows delivered but you haven’t received package, check mailbox, neighbor or local parcel station first, then reach us
Shopping FAQ & Order Tracking Answers
Payment & Tax
Q1: Will I be charged extra tax or customs fee after purchase?
A1: No. We cover all shipping, VAT, import duties and customs fees for all orders. No hidden cost for buyers. You can read full delivery terms on our Free Shipping & Tax Policy page.
Q2: What payment methods do you accept?
A2: We support PayPal, Visa, Mastercard, American Express and mainstream credit cards. All payment channels are secure and encrypted.
Shipping & Delivery
Q3: How long does it take to receive my order?
A3: Processing takes 1–3 business days, global delivery time refers to our Shipping & Tax Policy page.
Q4: Can I modify my shipping address after placing order?
A4: You can email us to adjust address within 24 hours after payment. Once parcel is dispatched, address cannot be changed anymore.
Q5: My tracking stops updating for many days, what to do?
A5: International logistics sometimes have update lag during customs transit. Contact our support with your order number, we will follow up with courier for you.
Returns & Refunds
Q6: How many days can I apply for return?
A6: You can send return request within 7 business days after receiving the package. Check full rules on our Returns & Refunds Policy page.
Q7: Do I need to pay return shipping cost if I just dislike the item?
A7: Yes, return freight is on customer side for personal preference returns. We cover return shipping only for defective or wrong items.
Q8: How long will I get my refund back?
A8: Refund will be issued 3–7 business days after we receive and inspect returned items, bank arrival may take extra several working days.
Order & Product
Q9: Can I cancel my order before shipment?
A9: Yes, free full cancellation before dispatch. Email us your order number to cancel anytime.
Q10: Do you offer exchange service for different size or color?
A10: Yes, you can apply exchange within valid return window, contact support to arrange exchange process.
Q11: Are your products brand new with original package?
A11: All items are brand new, complete with original packaging, tags and matching accessories.
Customer Support
Q12: How can I contact customer service?
A12: Send email to pfmy888@outlook.com, we reply all messages within 24 working hours. You can also check international logistics rules via 17track global tracking service.