Last Updated: 2026
Thank you for shopping with us. We aim to bring you satisfying shopping experience. Please read our return and refund rules carefully below.
1. Return Eligibility Window
You may submit a return request within 7 business days after you receive and sign for your package.
Any return request submitted beyond this 7-business-day window will not be accepted.
2. Item Condition Requirements for Return
To qualify for full refund, returned items must meet all standards:
- Unused, unwashed, no scratch, stain or damage caused by customer
- Complete original packaging, tags, labels and all attached accessories intact
- No smell of perfume, smoke or personal use traces
Final sale items, customized personalized goods, undergarments are non-refundable and non-returnable.
3. How to Start a Return
- Contact our support email with your order number, full name and return reason
- Wait for our team to send you official RMA return authorization
- Pack items securely with original package, write your order number outside parcel
- Send back to our assigned return warehouse address we provide
We do not accept packages sent without RMA approval.
4. Return Shipping Fee Rule
- Defective, wrong, damaged items delivered by our fault: We cover all return shipping cost
- Size mismatch, personal dislike, change mind: Customer bears return shipping cost
5. Refund Processing Time
After we receive, inspect and confirm your returned goods pass inspection:
We will issue refund within 3–7 business days.
Funds will go back to your original payment account (PayPal / Credit Card / Debit Card).
Please allow extra bank processing delay up to 10 business days for the money to show in your account.
6. Partial Refund & Rejection Notice
If returned goods are damaged, missing accessories or show obvious usage marks, we reserve rights to reject full refund or deduct partial compensation fee.
Support Email: pfmy888@outlook.com/whatsapp